25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Rerouting the calls to the Campaign B agent group improves efficiency. Interactive agent scripts from Zingtree solve this problem. Bill Dettering. The biggest issue with contact center efficiency is turnover…”.
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