25 Call Center Technology Trends to Watch in 2021
Callminer
FEBRUARY 23, 2021
Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.” ” – Courtney Chuang, The future of support: 5 key trends that will shape customer care in 2021 , Intercom; Twitter: @intercom.
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