Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)
Callminer
FEBRUARY 21, 2018
One common mistake I see from call centers that I have consulted with over the last year is…”. This is a service that will put callers on a virtual hold and will call them back when it’s their turn. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call.
Let's personalize your content