Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JivoChat

JULY 14, 2021

Also known as customer self-service, this strategy helps people find the answers to their own questions, giving them the freedom to research products on their own terms. 73% of customers prefer using a company’s website for support rather than social media, live chat, or SMS. Dynamic website content.

Self service 52

Self service Chatbots B2B Customer centricity 52

JivoChat

AUGUST 10, 2021

As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. The digital commerce definition is the process of purchasing and selling products and services using online channels. Pricing online products. What Is Digital Commerce?

Customer retention 52

Customer retention B2C Chatbots Self service 52

Netomi

SEPTEMBER 20, 2021

Before we jump into the 13 best AI chatbots, it’s important to differentiate between AI chatbots and rules-based bots. The first-generation bots that many companies adopted were very rigid and provided poor user experiences. Back-end systems integrations (CRM, OMS, etc.) Analytics and real-time reporting. Key features.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

MAY 20, 2022

Maintenance costs are dramatically lower than phone support, and live chat software also opens the door for 3 times the agent productivity through chat concurrency and automation. Between the productivity benefits and lowered costs to support, live chat is less than 1/3 the cost of voice support. Increase engagement and market reach.

Wait times 75

Wait times Benchmark Sales Personalization 75

JivoChat

JULY 29, 2021

And even if your customers are local, they might be looking at your products outside of your usual business hours. You’ll know the best way to engage customers — whether that’s through SMS messaging or in a WhatsApp message — and your chatbot dashboard will keep track of all interactions. Scalable customer service.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JustCall

SEPTEMBER 16, 2019

Cloud telephony has emerged as a game-changer in the world of modern B2B sales. 6 ways cloud telephony can boost sales reps productivity: A highly motivated business with big growth plans requires efficient and robust solutions for sales. With just a click, sales reps can quickly make the call to the contact from the CRM itself.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64