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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. We “do” marketing and sales, but the customer “does” their experience! And things are still changing fast!

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Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI

CSM Magazine

Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. Coop has had an online shop since 2008 which today reaches over 60 percent of Swedish households with home deliveries and also offers meal plans that can be picked up in all Coop stores. About EBI.AI.

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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

Customer Experience IOT in the Automotive Industry-Upcoming. **. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Customer Experience IOT in the Automotive Industry-Upcoming. **. Natalie’s completed and published research and soon to be published content! ROI of Social Customer Service- Upcoming. •

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Artificial Intelligence: 3 Benefits for the Insurance Industry

CSM Magazine

Front-end sales – train the latest AI tools to answer the most common questions quickly then maximise their ability to use critical customer data to offer personalised recommendations on policies and pricing. Here are 3 ways AI can help the insurance industry in key areas: 1. For more information, please visit www.ebi.ai.

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5 Reasons to Boost Self-Service Using AI in Today’s Property Market

CSM Magazine

Create genuine sales and lettings leads for agents – pent up demand for property means higher customer expectations and greater competition among agents and landlords. AI is able to sift through and analyse unlimited amounts of data to provide real value to estate agents and landlords looking to stand out from the crowd.

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The Guide to AI in Customer Experience

SmartKarrot

In addition, it can identify quality leads by ensuring that sales teams target potential customers for the right platforms. AI-enabled analytics for vital customer insights. AI-enabled analytics can sift through a more extensive and complex data space, thus covering multiple business opportunities. contact-form-7].

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AI and Live Chat: A Winning Combination

CSM Magazine

Those that come up with the right formula can expect extra sales, greater customer loyalty, better utilisation of frontline staff and reduced costs. What is more, thanks to machine-learning, the more AI tools are used, the better they get, making them a valuable and strategic addition to an organisation’s corporate CX and sales strategy.