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Manufacturers Turn to Direct Sales to Bolster Customer Experience

Mindtouch

For years, manufacturers have stuck to manufacturing and left the consumer sales to third-party retailers and wholesalers. Cutting-edge manufacturers like Nike, Apple, Tesla and Whirlpool are bucking that trend in favor of direct sales channels. Direct sales improves third-party retailer relations.

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Credit Crunch 10 Years On – Four Seismic Changes in Customer Experience Management

Peter Lavers

These are the companies that (if they have survived) are now wondering why the good times haven’t returned and how come it is that they have to fight on price alone for every sale! This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail.

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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. We “do” marketing and sales, but the customer “does” their experience! And things are still changing fast!

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Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI

CSM Magazine

Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. Coop has had an online shop since 2008 which today reaches over 60 percent of Swedish households with home deliveries and also offers meal plans that can be picked up in all Coop stores. About EBI.AI.

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Artificial Intelligence: 3 Benefits for the Insurance Industry

CSM Magazine

Data-driven AI solutions also make formidable weapons against the common problems facing insurance managers such as highlighting fraudulent claims and mitigating claims leakage. . Here are 3 ways AI can help the insurance industry in key areas: 1. For more information, please visit www.ebi.ai.

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5 Reasons to Boost Self-Service Using AI in Today’s Property Market

CSM Magazine

Create genuine sales and lettings leads for agents – pent up demand for property means higher customer expectations and greater competition among agents and landlords. AI is able to sift through and analyse unlimited amounts of data to provide real value to estate agents and landlords looking to stand out from the crowd.

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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • Customer Experience IOT in the Automotive Industry-Upcoming. **. Natalie’s completed and published research and soon to be published content!

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