NobelBiz

MARCH 19, 2024

Historical dashboards serve as invaluable tools for benchmarking performance over time and driving continuous enhancement of service quality. Integrated with real-time data feeds and up-to-the-second analytics, these dashboards offer supervisors a holistic view of agent performance across multiple teams and channels.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

NobelBiz

DECEMBER 19, 2023

The industry benchmark for supervisor escalation is 10% or less . Real-time monitoring and analytics identify and address bottlenecks, streamlining the escalation process. Real-time Monitoring and Analytics Real-time analytics is a powerful tool in the world of call center escalation management.

Call Center 105

Call Center Management Wait times Contact Center 105

JustCall

NOVEMBER 25, 2022

Identification of the market – Analyzes industry trends and keeps you informed Provides statistics to demonstrate the particular performance of your reps and establishes benchmarks for others. Personalized feedback is given to help each person enhance their strengths and address their weaknesses.

Real estate 52

Real estate CRM Coaching Contact Center 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

CallSource Insights

JUNE 7, 2019

Digital attribution is a built-in part of online marketing, but offline attribution must come into play as well for a holistic view of your marketing analytics. Analyzing a phone call provides robust analytics for marketing and operations managers alike. 100% accuracy is simply not available with AI software like speech analytics.

Management 40

Management Advertising Analytics Marketing 40

CallSource Insights

JUNE 12, 2019

Digital attribution is a built-in part of online marketing, but offline attribution must come into play as well for a holistic view of your marketing analytics. Create accountability through regular monitoring and employee feedback. Get feedback (positive & negative) from your employees. Set specific goals.

Management 40

Management Coaching Advertising Accountability 40