CPaaS Expands but Boundaries Getting Vague
Fonolo
JUNE 19, 2019
E-Commerce didn’t really impact the airlines – they just got to reduce customer service costs – but it decimated the travel agent. Turning to an example closer to the topic at hand: VoIP didn’t impact carrier dominance. For a while P2P calling seemed to be a threat. For more, see “ CPaaS Triumps, Now What? ”.
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