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Employee Engagement: A Confluence of Passion and Purpose

CX Journey

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low.

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Two Questions Every Customer Service Manager Should Be Asking Everyday

Bill Quiseng

It’s how your customers and your employees feel about your company. Your success as a customer service manager is directly proportional to your ability to drive simultaneously customer satisfaction and employee engagement. Happy employees are inclined to go above and beyond for your customers. What can I do for you?

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Guest Blog: Lead with Communication to Reduce these 5 Revenue Leaks

ShepHyken

They had greater employee engagement and more loyal customers. 63% of US CEOs are hiring , but they say it is more difficult to find the qualified workers they need (PwC 21st Annual Global CEO Survey). Talented employees are a company’s most precious asset and should be treated as such. Distrust of leadership.

Airlines 206
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Why Customer Service is Important to Businesses: Top 5 Reasons

ProProfs Blog

Syed thus turned to Twitter and expressed his anger towards the airline. . Instead of responding quickly to the promoted tweet of their customer, the airline giant took eight hours to reply. People are willing to spend $20 more when an airline responds to them within six minutes. Reduces Employee Attrition Rate.

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How to Improve Your Employee Net Promoter Score

Satrix Solutions

A measurement tool like Employee Net Promoter Score (eNPS) is a simple yet informative way to measure and improve employee loyalty and engagement. What’s more, insights the survey uncovers can be used to develop strategies to improve employee loyalty. What is Employee Net Promoter Score?

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2 Questions Every Customer Service Manager Should Be Asking Everyday

CSM Magazine

It’s how your customers and your employees feel about your company. Your success as a customer service manager is directly proportional to your ability to drive simultaneously customer satisfaction and employee engagement. Happy employees are inclined to go above and beyond for your customers. What can I do for you?

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How Culture Insurance Services Uses Culture to Help Clients

Toister Performance Solutions

For example, Uber told us that "Love Others" was inspired by the love theme that Southwest Airlines is famous for. Engage Employees An engaged employee is someone who understands the customer service vision and is committed to helping achieve it. Measuring employee engagement isn't relegated to an annual survey.