Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. These resources include time, staff, technology, and processes. When scheduling is optimized, it’s much easier to consistently meet service levels.

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

Playvox

FEBRUARY 2, 2022

Best-in-class contact centers are able to engage employees and create a supportive, motivating culture. It starts with a foundation made up of the right technologies and best practices. Other factors agents cite for burnout are: Lack of training Lack of a career path Frustrating technology tools.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

NobelBiz

MARCH 5, 2024

These reports are the snapshots, the tangible records that document everything from call volumes and service levels to agent productivity and customer satisfaction scores. and “Do you have the right people and technology in the right places?” Lee Davis – tech analyst, Forbes contributor.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Customer service diminishes. Errors happen.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334