Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Proper training can also enhance bonding and collaboration which makes agents feel like they are vital to the team, and can increase the likelihood that they will stay with your company longer.
CSM Magazine
AUGUST 8, 2023
Trust them—if you’ve deployed speech and desktop analytics, you’ll probably find that your best performers already do this, unofficially.While tapping into the mood of the frontline, VoE analytics can also uncover potential knowledge and skills gaps and in so doing, empower agents along their own path to self-improvement.
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Playvox
APRIL 27, 2023
Let’s take a closer look at each for a deeper understanding of how they can bring a positive transformation in the personalized service you deliver as well as your daily operational efficiency. Synchronous customer communication channels involve real-time communication between a customer and a service agent.
Balto
NOVEMBER 2, 2023
The most recent game-changer that has taken the tech industry by storm is the advancement of AI and ML-driven insights that allow enterprises to create more personalized experiences for their customers, as well as maximize efficiency and make the most out of their agents’ skills.
Talkdesk
JULY 16, 2019
Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. Do they want personal, friendly customer interactions, or do they want an effective call center agent who can provide fast resolution of their issue?
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