Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.

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Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

In addition, you may be risking your reputation and impeding the quality of customer service, which can lead to plummeting customer satisfaction. So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. This makes for a better work environment.

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Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T

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Call Center Management Agent burnout Employee engagement 150

Playvox

JULY 31, 2023

A Gartner study reported that only 34% of agents were engaged at work — and they were 90% more likely to be disengaged when they were unclear about how to meet their goals. When agents are clear about their performance against their goals, they feel empowered to adjust their work accordingly.

Self service 85

Self service Management Coaching Contact Center 85

Fonolo

JANUARY 31, 2022

When we hear the word “productivity”, we often picture the volume of work a contact center agent can get done in their day. This may have been a good indicator of success a few decades ago, but today’s experts agree that delivering a quality customer experience carries more weight than the amount of time spent on the phone.

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Call Center Average Handle Time Agent burnout Contact Center 87

Playvox

APRIL 4, 2023

Related Article: 7 Ways to Drive Cultural Change that Boosts Agent Morale Training Managers To Support Agents Without well-trained, empathetic managers in place, your agent experience is bound to suffer, eventually leading to costly turnover. How feedback is framed has a tremendous effect on employee engagement.

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Contact Center Agent burnout Morale Coaching 78

Global Response

AUGUST 7, 2023

The Elements of a Successful Call Center Culture The specific elements of culture vary from company to company, but in general, you should focus on (at least) these five key elements: core values work environment communication employee engagement and empowerment your customer focus Core Values. Follow the leader.

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Call Center Morale Employee engagement Customer centricity 62