NobelBiz

JUNE 4, 2024

In this comprehensive guide, we’ll dive into the nuances of customer service in call centers, exploring everything from the evolution of call centers to the latest trends and best practices. What is a Customer Service Call Center? Trust NobelBiz OMNI+ for a superior contact center solution.

Call Center 52

Call Center Interactive Voice Response Customer Service contact center solutions 52

Talkdesk

JULY 16, 2019

What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. The answer is both.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

SharpenCX

APRIL 29, 2020

Workforce management in your contact center is all about finding balance. You balance the needs of your customers with the workload of your agents (and their development). Plus, you toss in overseeing your contact center budget, too. Pair historical data with recent data trends from your real-time numbers.

Coaching 76

Coaching Management Contact Center Morale 76

Balto

NOVEMBER 2, 2023

Merging Technology with Human Touch Advancements in the fields of AI have led many contact centers to implement new customer experience solutions that utilize AI and machine learning algorithms. Challenges Faced by Modern Contact Centers Handling Vast Customer Data Contact centers work with data round the clock.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

SharpenCX

APRIL 1, 2020

You can create specific goals and benchmarks to help your agents reduce customer churn, like improving CSAT and positive customer outcomes. On the flipside, a corporate goal like improving workplace culture and manager training isn’t actionable to your customer service team. What about each week?

Contact Center 67

Contact Center Customer Service Agent burnout Benchmark 67

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SharpenCX

FEBRUARY 11, 2020

Download Now: See what Frost & Sullivan marked as the most important trends impacting contact centers. And apart from the cost to your operations, this paid downtime is detrimental to contact center quality and productivity. Of course, some idle time is necessary to prevent agent burnout.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67