Agent burnout Consulting Management Morale 
CCNG
MARCH 8, 2023
As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? So, what if the issue is apathy?
JustCall
OCTOBER 16, 2023
Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. of inbound calls.
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JustCall
OCTOBER 16, 2023
Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. of inbound calls.
Outsource Consultants
JANUARY 3, 2024
At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. The call center industry was grappling with high turnover and absenteeism, prompting a shift towards prioritizing agent stability and morale.
Fonolo
NOVEMBER 15, 2017
The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. I’ve encountered agents like this, and it’s truly the best way to handle any situation). Plus So Much More!
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