CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres.
JustCall
DECEMBER 1, 2022
Face-to-face motivation sessions using video can truly connect help you with your team members. Through video communication, phone calls, and sharing of documents, it is possible to contact and motivate all members of your team when necessary. Provide Regular Feedback And Coaching. Prevent Agent Burnout.
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JustCall
NOVEMBER 22, 2023
Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. However, they don’t need more tools instead better coaching.
CSM Magazine
AUGUST 8, 2023
With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. While chatbots and Robotic Process Automation (RPA) help by automating simple or mundane activities, agents increasingly face a barrage of more complex and/or emotional interactions.
Playvox
APRIL 27, 2023
Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Agents won’t burn out trying to channel jump to satisfy needs. There is also a clear start and finish in these conversations.
Hodusoft
AUGUST 9, 2023
In such a scenario, businesses should prioritize multi-channel support and make sure their customers can contact it using audio calls, video calls, text messages, emails, live chats, instant messages, social media, and more. Avoid agent burnout Agent burnout is a serious issue in the contact center industry.
Aria Solutions
MARCH 31, 2020
Contact centers are using Chatbots to provide instant answers to common questions, direct queries to the right agents, and reduce call volume. Whether it’s an FAQ, an in-depth library of How-Tos, or video tutorials, customers are more interested in getting answers than talking to a person. Customer-Facing Knowledge Base. 24/7 Access.
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