CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Agents won’t burn out trying to channel jump to satisfy needs. The gamification software Kahoot!, Be clear about how to succeed.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

CSM Magazine

AUGUST 8, 2023

With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. While chatbots and Robotic Process Automation (RPA) help by automating simple or mundane activities, agents increasingly face a barrage of more complex and/or emotional interactions.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Hodusoft

AUGUST 9, 2023

In such a scenario, businesses should prioritize multi-channel support and make sure their customers can contact it using audio calls, video calls, text messages, emails, live chats, instant messages, social media, and more. Avoid agent burnout Agent burnout is a serious issue in the contact center industry.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52