Agent burnout Call Center Contact Center Employee engagement 
Fonolo
AUGUST 19, 2021
And, those stats are even higher for customer support representatives, including call center agents. An overwhelming majority of call center agents (74%) are at risk for burnout. Maybe that’s why call center agent turnover rates are over double than those of other occupations.
CX Global Media
JUNE 5, 2017
If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. Agents feel more valued.
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Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. Some contact centers experience almost no turnover at all.
Fonolo
AUGUST 5, 2021
The proof is in the statistics — a proper training strategy leads to more engaged employees. How to Foster Agent Engagement in a Hybrid Contact Center. When employees are far apart, proper training tools can drive employee engagement and help ensure everyone is on the same page.
Noble Systems
SEPTEMBER 3, 2019
In Part 1 of this two-part series on contact center burnout we covered some of the warning signs of agent overload. Because burnout can lead to agent attrition – which can cost your business a tremendous amount each year. Overworking agents. Why is this so important?
Noble Systems
AUGUST 1, 2019
Call centers are high-pressure, stressful environments. Agents are expected to deal with demanding customers, be knowledgeable about many products and services, adhere to changing compliance regulations, all while being continuously monitored and timed. It looks at the top warning signs of agent overload.
Fonolo
OCTOBER 19, 2021
Though they vary from person to person, there are a few universal pros and cons to working in a contact center environment that all agents tend to agree on. The best way for call center managers to combat the cons is to identify what they are and what you can do to help your agents work through them.
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