Leveraging Digital Tools for Call Center Agents: Enhancing Customer Experience and Agent Efficiency
Zappix
FEBRUARY 20, 2024
These tools allow agents to send text messages and emails with links to forms, videos, FAQ pages, and more, expediting the assistance process when needed. For example, agents can quickly send a link to a video tutorial instead of verbally explaining a complex procedure, enhancing clarity and efficiency in resolving customer inquiries.
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