Beyond Philosophy

SEPTEMBER 6, 2019

At the beginning of the year, Forrester, an influential research and advisory firm, said that Customer Experience was “flatlining,” stagnating. Most of the clients we begin working with in our global Customer Experience consultancy need some help developing strategy. So, next we did research on how to get Maersk there.

Journey mapping 332

Journey mapping Consulting Consulting Customer Experience 332

Beyond Philosophy

MAY 14, 2015

Parature is a research and advisory firm specializing in communicating service-centric best practices. Nor have they approached their channels from an outside-in approach , which is how we encourage our clients to approach the analysis of their current Customer Experience. Control Your Self-Service Customer Experience.

Self service 402

Self service Best practices Customer Experience Call Center 402

Beyond Philosophy

AUGUST 17, 2015

What we typically find in our client experience assignments is that there is almost invariably an emotional underpinning to these value components. It’s often the elements of consistency and reliability with the experience that are most dominant in our memories. that haven’t been met. Michael Lowenstein, Ph.D., appeared first on.

Banking 250

Banking Customer centricity Consulting Consulting 250

Satrix Solutions

FEBRUARY 12, 2020

If key stakeholders across your organization view your CX program as “just another initiative” and not a true operating philosophy, customers and employees will undoubtedly take notice. Programs like a Customer Advisory Board (CAB), Customer Defection Analysis, and Sales Win Loss program are quite common among SaaS organizations.

B2B 78

B2B Feedback Consulting Consulting 78

Amity

APRIL 25, 2016

Handpicked by our editors, the list is refreshed regularly, so if you think we're missing someone, feel free to let us know. CEO - Beyond Philosophy. Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. VP & Principal Analyst - F orrester Research. Colin Shaw.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Netomi

JANUARY 5, 2022

That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership. Our favorite content from Adam: Empathy Is Not Just a Mindset; It Is a Learned Skill. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. While all care has been taken to ensure our selection (presented in no particular order) is free of bias, we understand we might have had our blind spots.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21