Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Upselling 94

Upselling CRM Revenue potential Feedback 94

JustCall

AUGUST 8, 2023

While this technology has transformed many segments within the industry – be it inventory management, accurate revenue prediction, etc. After all, it accounts for 31% of eCommerce site revenues. As such, businesses can leverage such technologies to write product descriptions and metadata.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

SmartKarrot

APRIL 24, 2020

In the present times, when SaaS industries are dominated by digital and technology-focused roles, it is interesting to find relationship management focused job. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. What is so significant in the job role?

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

Customer service automation — also known as customer support automation — is a technology-led process for assisting customers without any human involvement. This automated system could include a chatbot or another artificial intelligence technology. Increases revenue potential. What Is Customer Service Automation?

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. Accounts (do they have an account? It also gives companies the opportunity to upsell products, and convert leads. Visitor account information.

CRM 49

CRM Marketing Multichannel Self service 49