Global Response

MARCH 20, 2023

In addition, public knowledge bases and FAQ resources can empower customers to find answers on their own, potentially resulting in not needing to contact customer service at all. For example, companies like Zapier and Shopify have extensive Help Center knowledge bases. Review the sentiment of your scripts.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 104

Scripts Best practices Engineering Accountability 104

AWS Machine Learning

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

APIs 104

APIs Enterprise Scripts Accountability 104

Call Experts

OCTOBER 5, 2023

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. Tools and resources to help agents succeed include knowledge bases and scripts. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Call Experts

APRIL 8, 2024

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. Tools and resources to help agents succeed include knowledge bases and scripts. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

AWS Machine Learning

MARCH 14, 2024

With Knowledge Bases for Amazon Bedrock , you can give FMs and agents contextual information from your company’s private data sources for RAG to deliver more relevant, accurate, and customized responses. Knowledge base responses come with source citations to improve transparency and minimize hallucinations.

Best practices 105

Best practices Engineering Chatbots Enterprise 105