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PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center

pindrop

Most contact centers were unprepared for the magnitude of the shift to work from home and scrambled to take steps to set their agents up with technology and secure VoIP infrastructure at home. We have not observed changes in the timing of fraud attacks based on the day of week over the 3 month period. .

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

The VoIP uses are wide and extensive, playing a game-changer in voice communications. The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling. Feature-intensive VoIP is a befitting replacement for the plain old telephone system. How does VoIP address this issue?

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Should ITSPs invest in Multi-Tenant IP PBX?

Hodusoft

VoIP (Voice over IP) which uses IP to connect Private Branch Exchanges (PBXs), is a terminology now being used interchangeably with IP telephony. . VoIP (Voice over IP). VoIP technology enables users to make calls (audio/video) over an internet connection. Besides, industries like the finance sector, hospitals, etc.

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Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips

Hodusoft

If you let your imagination run wild, you may find it almost similar to traffic lights on a VoIP phone system. Simply put, it usually comprises three different colored lights—green, red, and yellow—that enable you to see who is available for a phone call at any particular time. It’s known as Busy Lamp Field. How to configure BLF?

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33+ Essential Features of a Great Business Phone System

JustCall

Voice over Internet Protocol (VoIP): This type of system doesn’t use copper wires to connect phone calls. A VoIP phone system thereby creates a virtual phone line. Call Forwarding The VoIP call forwarding feature automatically diverts incoming calls on your past number to your new VoIP device without the knowledge of the caller.

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