PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
pindrop
APRIL 30, 2020
Most contact centers were unprepared for the magnitude of the shift to work from home and scrambled to take steps to set their agents up with technology and secure VoIP infrastructure at home. We have not observed changes in the timing of fraud attacks based on the day of week over the 3 month period. .
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