Accountability Customer emotions Journey mapping Training 
Beyond Philosophy
FEBRUARY 3, 2022
Journey mapping can be a tricky thing for organizations. Organizations often think that doing a journey map of their experience will be the answer to life, the universe, and everything. . If we think about why we do journey mapping, one of the big reasons is to alleviate blind spots within the team.
Beyond Philosophy
SEPTEMBER 25, 2017
The idea is that when you know the steps your customers take in their interactions with you, you can design a better customer experience. The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. Unbelievable!
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Beyond Philosophy
FEBRUARY 28, 2016
In this post, we’ll address what this, prospectively, means to service groups in better understanding how to optimize this component of the customer journey. Not too long ago, a major high-tech company asked Beyond Philosophy to provide insight into our methods for journey-mapping their multi-channel customer service experience.
JustCall
MARCH 14, 2023
Customers may feel uncomfortable if companies use AI in a way that feels intrusive or violates their privacy. How to Train Your Staff to Deliver Exceptional Customer Service Exceptional customer service can be a powerful differentiator for businesses, leading to increased customer satisfaction, loyalty, and revenue.
Pointillist
APRIL 17, 2019
Even if you’ve overcome these challenges, getting your customer data analytics questions answered often requires waiting in line to access data science specialists that have the proper training and tools—but are typically in short supply. Today, the number of customer data analytics tools are overwhelming.
Balto
SEPTEMBER 12, 2023
It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. Create a customer journey map and involve relevant departments and stakeholders.
ClearAction
NOVEMBER 26, 2017
You’ve got to get ahead of all of those costs by insisting that everyone get in-sync with customers and do the right things right the first time, as much as is humanly possible. It will free-up your front-line staff from being a buffer between things-gone-wrong and customers’ emotions. B-to-B Customer Journey Maps: New Wisdom.
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