Select VoiceCom Blog

JULY 11, 2022

Technical support Technical support is a type of customer service, but not all customer service calls are technical support. Fashion brands, for example, don’t necessarily need technical support. Technical support can include changing account information or resolving bugs in the service.

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Telemarketing Technical Support Interactive Voice Response Metrics 52

Global Response

FEBRUARY 13, 2022

Some BPO call centers may focus on inbound calls and customer service, while others may serve as an outbound BPO call center and handle telemarketing, sales and/or market research. A BPO call center, then, is a team of outsourced call center agents who can handle call center operations for other businesses. What does a BPO call center do?

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Call Center outsourcing Business Process Outsourcing Telemarketing 62

Vcaretec

JULY 18, 2023

There are extra factors you need to take into account when picking call center outsourcing companies in USA , but working within your budget and timetable is unquestionably a good place to start. How to Pick the Best call center outsourcing solutions One of the most crucial choices your company can make is which call center vendor to choose.

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outsourcing Call Center Contact Center Best practices 98

Global Response

DECEMBER 5, 2022

Do you need services other than customer support? Most customer support calls are handled over the phone. But in today’s world, technology such as chatbots, FAQs, accounts, and help desks can lighten the burden. Can a centralized call center staff effectively handle all inquiries?

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Call Center Multichannel outsourcing Contact Center 62

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Provides consistent customer support and branded messaging. May be either inbound or outbound , or both.

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Call Center Interactive Voice Response outsourcing Contact Center 62

JustCall

JANUARY 18, 2023

Technical support calls: These are calls from customers experiencing issues with a product or service. To handle these calls, it is essential to listen to the customer’s problem, ask relevant questions to diagnose the issue, provide a solution or escalate the call to a technical specialist if necessary. Inbound Calling.

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outsourcing Scripts Call Center Interactive Voice Response 52

OctopusTech

SEPTEMBER 13, 2023

Call center outsourcing comes under Business Process Outsourcing (BPO) services that provide a wide range of customer care support like technical support, help desk support, telemarketing, appointment setting, marketing, finance, and many more. What Does the Call Center Pricing Cover?

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outsourcing Call Center Finance Contact Center 62