Resourcing up the silos – Beth Richardson investigates the world of customer experience job vacancies!
ijgolding
FEBRUARY 13, 2018
In one role the link between employee engagement and customer satisfaction is highlighted, with a focus on hiring and nurturing talent. Each of those specialist roles is accountable for delivering part of the customer journey, and vital to its success. Specialist roles in their own right. Not really. Probably not.
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