Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center
AWS Machine Learning
FEBRUARY 6, 2023
We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system. The following diagram illustrates our solution architecture.
Let's personalize your content