TechSee

NOVEMBER 10, 2020

For example, lowering AHT may save on the cost per call, but ultimately it may lead to higher call volumes or even result in high-cost churn. Visual assistance bridges the visual gap between customers and contact centers.

Customer Service 207

Customer Service Self service Average Handle Time Contact Center 207

Global Response

JULY 10, 2023

With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Train and staff your call center.

Call Center 62

Call Center outsourcing Technical Support Education 62

JustCall

APRIL 3, 2023

In other words, instead of making outbound calls to sell a product or service, the call center is set up to receive calls from people who need assistance or have questions about a particular product or service. As a result, agents are trained to troubleshoot technical issues and provide solutions.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

OctopusTech

SEPTEMBER 13, 2023

Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If you want to improve the quality of your service at lower costs, then outsourcing from a call center company is the right option for you.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

TechSee

MARCH 19, 2018

Object recognition in a technical support model. Object recognition enables the computer to identify technical devices or parts – including the exact device model, and each device part, such as ports, cables or display panel, the device color, and be able to distinguish the particular device from others.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

OctopusTech

SEPTEMBER 9, 2023

Companies should carefully make decisions about whether to outsource a part or an entire call center operation from a third party. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Callminer

AUGUST 1, 2017

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334