BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. ICMI data shows that 66% of agents get frustrated when faced with language barriers. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Certified Languages International

DECEMBER 22, 2023

Security : Financial data security and privacy standards are a top priority, and it should be for your language partners as well. After setting up an account with us, all you need to do is dial our number, request the language(s) needed, and then you’ll be quickly connected with an interpreter.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Certified Languages International

DECEMBER 22, 2023

Security : Financial data security and privacy standards are a top priority, and it should be for your language partners as well. After setting up an account with us, all you need to do is dial our number, request the language(s) needed, and then you’ll be quickly connected with an interpreter.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Global Response

JULY 23, 2023

Sky-High Costs The Problem: Adding on a call center creates yet another line item that must be budgeted and accounted for—and in today’s economy, that’s a difficult problem to get around. Data Security Nightmares The Problem: “We can’t outsource—our customer data is too sensitive!”

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

NOVEMBER 14, 2023

The Business Benefits of Multilingual Support The data doesn’t lie: multilingual support doesn’t just enhance customer satisfaction and loyalty, it creates it. According to recent data, about 68 million people —that’s 1 in 5 US homes —speak a language other than English.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Anexa BPO

SEPTEMBER 5, 2021

Omnichannel: The rules of engagement have changed, and data is king. By 2027, it’s projected that social commerce will account for $604 billion in sales. Without that important follow-up and same attention to care, businesses will have fewer customers to care for moving forward. Purpose: Companies need to stand for something.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Quality Contact Solutions

DECEMBER 31, 1969

By Nathan Teahon, Strategic Account Director. If a calling campaign consists of nothing more than a text script and not any data collection, a call center can program and launch in their sleep. I referenced an informational campaign with nothing more than a text script without data capture in the section above.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40