Accountability Bilingual agents Data Service level 
Global Response
JULY 23, 2023
While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.
Global Response
JUNE 20, 2023
Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. What services will you need? How many agents will you need to hire to achieve your goals? Many agents may speak a third language as well, such as French, German, Italian or Spanish.
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