ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Customer experience has not been left behind.

Technology 335

Technology Customer Experience Complaint resolution Gamification 335

Fonolo

NOVEMBER 17, 2020

That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service. More than 80% of customers now say the experience a company provides is as important as its products. . More than two-thirds of service providers will move their contact centers to the cloud in 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ProProfs Blog

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

TechSee

MARCH 7, 2019

Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. Gamification. This combination is used in Vodafone’s Welcome Team approach, which uses Big Data analysis to predict almost all potential onboarding issues.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

aircall

APRIL 16, 2021

SaaS works well for a variety of general use cases, including: Data backup. Big data analytics. Customer-facing web applications. SaaS leverages automation and updates customer comments and data in real time, so your sales and support agents are always referencing the most up-to-date information.

SaaS 62

SaaS Sales Coaching APIs 62

Balto

SEPTEMBER 12, 2023

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. The Balance of Digitization and Human Touch Many financial services providers have adopted AI-powered solutions to improve customer experience.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52