Accountability Benchmark Telecommunications Wait times 
aircall
JULY 13, 2018
A document like this keeps your phone provider accountable when responding to support requests, fixing bugs, and keeping your service running 24/7. In order to keep your provider honest in terms of availability, many service level agreements will stipulate just how long is too long to wait for a response.
aircall
JULY 13, 2018
A document like this keeps your phone provider accountable when responding to support requests, fixing bugs, and keeping your service running 24/7. In order to keep your provider honest in terms of availability, many service level agreements will stipulate just how long is too long to wait for a response.
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Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Set your goals (contact concurrency or resolution time, the percentage of first time resolution, etc.)
aircall
JULY 13, 2018
A document like this keeps your phone provider accountable when responding to support requests, fixing bugs, and keeping your service running 24/7. In order to keep your provider honest in terms of availability, many service level agreements will stipulate just how long is too long to wait for a response.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Dan Gingiss.
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