ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Nike does the same with its TeamNike account. .

Technology 338

Technology Customer Experience Complaint resolution Gamification 338

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. Things can—and eventually will—go wrong.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

SmartKarrot

APRIL 23, 2020

We notice there is decent overlap with account management, sales and customer support. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. Refer the article for a detailed Customer Success job description.

Management 10

Management Complaint resolution Customer retention Engineering 10

Teresa Allen

JUNE 1, 2017

In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. This article may be reprinted if this credit box is included. So how does that help you? see Step 5) 5.

Customer Service 62

Customer Service Airlines Complaint resolution Entertainment 62

Teresa Allen

JUNE 1, 2017

In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. This article may be reprinted if this credit box is included. So how does that help you? see Step 5) 5.

Customer Service 67

Customer Service Airlines Complaint resolution Entertainment 67

Teresa Allen

JUNE 1, 2017

In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. This article may be reprinted if this credit box is included. So how does that help you? see Step 5) 5.

Customer Service 48

Customer Service Airlines Complaint resolution Entertainment 48