ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Nike does the same with its TeamNike account. .

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. Things can—and eventually will—go wrong.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

SmartKarrot

APRIL 23, 2020

We notice there is decent overlap with account management, sales and customer support. Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. Refer the article for a detailed Customer Success job description.

Management 10

Management Complaint resolution Customer retention Engineering 10