How to Fix Onboarding, According to 400+ Contact Center Employees
Balto
OCTOBER 31, 2022
1-on-1 training stayed in the number one spot for both groups regardless of whether the data was filtered by position, contact center size, industry, department, and onboarding program length. For example, onboarding buddies meet with new hires twice during their first month to answer questions and discuss best practices.
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