product send-and-receive-sms 
Fonolo
NOVEMBER 17, 2020
We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Here’s what they said. Contact Center Trends 2021. Increasing Empathy. We had to listen. But 300+ days must be.
Quiq
NOVEMBER 9, 2021
These conversational commerce platforms can be powerful tools, especially in a market that’s increasingly moving away from in-store shopping. Conversational commerce isn’t just a catchy alliteration — it’s a trend taking the retail world by storm. COVID-19’s Impact on Retail Businesses.
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aircall
MAY 14, 2021
They calculate the average length of a call and the average number of phone numbers it will take before a receiving party answers. Predictive dialers are efficient tools for sales and support. From there, the auto dialer sends the call to a live operator or a recorded message. What Is a Predictive Dialer? What Is an Auto Dialer?
GetFeedback
NOVEMBER 20, 2018
In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send. Event & Conference Survey Questions from Beginning to Send. Event & Conference Survey Questions from Beginning to Send.
NobelBiz
AUGUST 2, 2022
Call abandonment is a phenomenon that call centers do everything they can to avoid. Customers frequently contact the service department when they are displeased with a brand’s product or service. Reducing call abandonment rate means connecting more with customers in a less impersonal way.
Fonolo
MARCH 21, 2024
It underpins some of the most useful tools agents have to handle large and changing call volumes. This innovative solution optimizes agent productivity too, by deferring calls to quieter times, and ensuring customers are happy so calls go smoothly. The offer might simply say: “Press 1 to receive a call back instead of waiting on hold.”
JustCall
JANUARY 21, 2022
From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . A cloud phone collects your voicemail messages from callers and sends them to the chosen mailbox so you can proactively respond. SMS Automation & More!
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