How predictive dialers work
Talkdesk
FEBRUARY 25, 2020
In a B2C scenario, with relatively short talk times, agents can go from an average of four contacts an hour manually dialing to 16 or more using a predictive dialer. Contact/list management software (often in conjunction with CRM/database integration) that determines which numbers to call and when. Admin software to manage agents.
Let's personalize your content