JustCall
OCTOBER 16, 2023
Improving healthcare support is a priority for hospitals and healthcare institutions across the board. Unsurprisingly, data predicts that augmented reality and virtual reality in the healthcare market will reach USD 11.3 But the twist is that this ongoing process is increasingly becoming virtual. billion by 2030.
CSM Magazine
JULY 13, 2022
In addition, 67% of call center leaders say the frequency of outages has increased over the last 12 months. The survey suggests the industry is turning to technology in an attempt to avert a complete breakdown in customer service, with 96% planning to upgrade technology in the next 12-24 months.
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Fonolo
APRIL 20, 2021
Is your call center experiencing an increase in abandoned calls ? Are your agents unable to answer an unexpected influx of inbound phone requests (otherwise known as call overflow)? 3 Proven Ways to Reduce Abandon Rates in the Call Center. Find out how call-back technology can help you.
Altivon
JANUARY 11, 2018
Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. The payback for investment in contact center solutions in healthcare is compelling: lower operational costs, lower appointment cancellations, higher scheduling rates and higher patient experience scores.
JustCall
AUGUST 21, 2020
Medical call centers have ramped up the patient-provider relationship in the healthcare industry. hospitals employ call centers for a variety of purposes and that number is steadily increasing. Setting up a healthcare call center is the need of the hour. So, here's how you set up a medical call center.
Fonolo
FEBRUARY 9, 2023
The longevity of service level is astonishing if you consider the enormous changes that have occurred in customer service technology over the last few decades. It was arbitrarily chosen in the early days of call center technology. Anything from a website issue to a public crisis can cause a flood of calls with little warning.
Quality Contact Solutions
JULY 26, 2018
Unless your member has opted-in and provided specific Prior Express Written Consent (PEWC) to receive calls from your association on their mobile phone number or VoIP phone number, the call could be deemed a violation of the Telephone Consumer Protection Act (TCPA) if the wrong technology is used to place the call.
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