Abandon Call Answering services Healthcare Technology 
Fonolo
APRIL 20, 2021
Is your call center experiencing an increase in abandoned calls ? Are your agents unable to answer an unexpected influx of inbound phone requests (otherwise known as call overflow)? 3 Proven Ways to Reduce Abandon Rates in the Call Center. Your Guide to Call Center Outsourcing in 2021.
Fonolo
FEBRUARY 9, 2023
Where Did the 80/20 Service Level Rule Come From? The longevity of service level is astonishing if you consider the enormous changes that have occurred in customer service technology over the last few decades. It was arbitrarily chosen in the early days of call center technology.
Fonolo
JUNE 9, 2014
Where Did the 80/20 Service Level Rule Come From? The longevity of service level is astonishing when one considers the enormous changes that have occurred in customer service technology over the last few decades. It was arbitrarily chosen in the early days of call center technology.
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