Callminer

NOVEMBER 25, 2019

An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Fortunately, with a number of useful tools and techniques, team leaders can effect meaningful change based on observable and trackable data.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Fonolo

APRIL 27, 2021

Call center managers and agents know that a high volume of inbound customer calls can make or break a business day. During pandemics and other moments of crisis, call center agents are inundated with overwhelming spikes in call volume. The Contact Center Guide to Managing Spikes in Call Volume.

Call Center 128

Call Center outsourcing Abandon rate Gamification 128

Fonolo

OCTOBER 3, 2017

Credit unions must be competitive in order to stand out from those big mean banks; they must establish a truly unique offering to attract new membership. This is why the National Credit Union Call Center Conference is so important. Webinar: How to Lower Abandon Rates and Improve the CX . Reducing Abandoned Calls.

Call Center 52

Call Center Abandon rate Abandon Call Morale 52

CSM Magazine

JULY 13, 2022

With chat and call volumes on the rise for 68% of contact centers in our survey, almost as many (66%) agreed that contact volumes are spiraling beyond their capacity to handle them. In addition, 67% of call center leaders say the frequency of outages has increased over the last 12 months.

Contact Center 59

Contact Center Surveys Healthcare Abandon Call 59

aircall

FEBRUARY 26, 2021

If so, you’ve probably called a bank, credit card company, or loan provider at some point for help. That’s a financial services sales agent, a type of call center agent whose job it is to help customers make informed decisions when it comes to purchasing financial services. . The person you spoke to?

Sales 62

Sales call center software Banking Call Center 62

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. To put it in perspective, the auto dialer helps increase outbound calls and talk time and minimizes idle time. Want to know how?

Real estate 76

Real estate CRM Banking Outbound sales 76

JustCall

FEBRUARY 12, 2024

While Convoso packs a punch, its price tag can be a hefty investment, especially for smaller teams or budget-conscious ventures. You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Think bootstrapping startup or lean, mean sales machine – every penny counts.

CRM 52

CRM Analytics Abandon Call Coaching 52