How to Build Effective Call Center Routing Strategies: Use Logic & Actions for Omnichannel Routing to Reduce Effort in Your Customer Experience
SharpenCX
FEBRUARY 5, 2020
You can bet I take a mental note of that while frustration slowly festers with every call I have to make. And, you can bet again that I now choose doctors who let me schedule online – no phone call needed. Omnichannel call center routing strategies fix broken experiences. Look to your data to inform your decisions.
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