What is Intelligent Routing? 6 Big Benefits It Offers Your Business
bold360 Blog
OCTOBER 2, 2020
The data relevant for routing purposes can be gained from: (1) initial discovery questions that ask customers what they want to do; (2) customer profile data pulled from your customer relationship management (CRM) system; and (3) customer journey data about what clicks the customer has made leading up to when/where they reached out for help.
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