Call Center Metrics and KPIs: How to Measure Call Center Performance
TeleDirect
AUGUST 10, 2022
If customers are blocking your number, abandoning calls or frustrated due to long wait times, you need to do something to fix it. While we can’t cover all of them today—many will vary depending on specific industries—most call centers focus on: Average Handle Time. Calls Blocked/Busy Percentage.
Let's personalize your content