Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts
JustCall
FEBRUARY 3, 2021
Ensuring that your agents are doing well on-job is more than just a matter of measuring metrics. In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring. Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts. IVR Analytics.
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