Contact Center Geek
NOVEMBER 6, 2018
Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong.
TechSee
SEPTEMBER 21, 2021
McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. These customers demand the same seamless end-to-end digital experiences they have learned to expect from their bank and favorite retail store. .
JivoChat
JUNE 9, 2021
In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. The use of chatbot marketing can come with serious cost savings for businesses.
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