2028 Accountability Banking Self service 
Contact Center Geek
NOVEMBER 6, 2018
Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong.
TechSee
SEPTEMBER 21, 2021
McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. These customers demand the same seamless end-to-end digital experiences they have learned to expect from their bank and favorite retail store. .
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