Contact Center Geek

NOVEMBER 6, 2018

Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. By this time in 2019 you will see far more companies offering person-to-person text messaging in some fashion. Permalink.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

TechSee

SEPTEMBER 21, 2021

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. These customers demand the same seamless end-to-end digital experiences they have learned to expect from their bank and favorite retail store. .

Advertising 41

Advertising Entertainment Self service Banking 41

JivoChat

JUNE 9, 2021

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. Chatbots free up customer support staff to work more directly with consumers and provide more personalized services. Marketers all around the world are opting for this kind of customer connection automation.

Chatbots 52

Chatbots Marketing Upselling Surveys 52