Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Cost Tracking and Analytics Cost tracking and analytics are also among the most critical strategies to reduce costs in your BPO contact center. Make use of predictive analytics to determine future costs based on historical data and trends.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

SmartKarrot

SEPTEMBER 20, 2022

Examples include accounting, inventory management, payroll, and human resources software. billion in 2028 at a CAGR (Compound Annual Growth Rate) of 27.5% during the forecast period of 2021-2028. from 2022 to 2028. This includes data analytics, accounting management , and CRM tools. Ease of Use.

SaaS 10

SaaS Enterprise Healthcare CRM 10

JivoChat

JUNE 9, 2021

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. After the leads are qualified by the chatbot, a customer service agent or account executive can follow up. Marketers all around the world are opting for this kind of customer connection automation. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 In particular, we were interested to see that in 2020, text analytics accounted for 41% revenue share. This article takes a deep dive into how to leverage data analytics to improve the customer experience.

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. With CI technology, you can rest assured that all (100%) customer interactions are accounted for and recorded, leaving no room for error. Analytics and Benchmarking A conversation intelligence platform will pull data from your calls, emails, and other customer interactions.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

MARCH 24, 2020

It is anticipated that by 2028, 73% of teams will work remotely. According to a study by Global Workspace Analytics, IBM saved about $ 50 million by switching to remote work. Keeping Track of your Remote Teams with a Comprehensive Analytics Dashboard and Call Monitoring. Comprehensive Analytics Dashboard.

CRM 72

CRM Analytics Sales Enterprise 72