Select VoiceCom Blog

MARCH 1, 2023

With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Besides availability, customers consider channels in deducing “good customer service.”

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CSM Magazine

JANUARY 16, 2023

At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. Changing a flight and getting help with a booking can now only be done through WhatsApp, live chat services, email, text and social media messaging. There will be no person to call for help.

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Hodusoft

NOVEMBER 18, 2021

It allows customer support teams to provide their customers with personalized and meaningful support within an omnichannel customer journey. We are delighted to receive the 2021 Customer Contact Center Technology Award by TMC. HoduCC is designed to help businesses meet the needs of today’s modern customers.

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JivoChat

MAY 13, 2021

billion by 2027, up from $365.5 It’s because of features like helpful tutorials, easy-to-use apps, fast customer service, and comprehensive search functions. E-commerce Statistics Show that Consumers Want Personalized and Prompt Customer Service. from 2017 to 2022. Digital banking. from 2020 to 2026.

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JustCall

AUGUST 18, 2022

Given this rampant popularity, it should come as no surprise that the VoIP market is slated to grow at a CAGR of 15% and achieve a valuation greater than USD 95 billion for the forecast period 2021 to 2027. All in all, video conferencing makes a compelling case for digitalizing in-person meetings, and there is no looking back.

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