CSM Magazine

JANUARY 16, 2023

At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. There will be no person to call for help. Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027.

Airlines 52

Airlines Chatbots Calibration Self service 52

Select VoiceCom Blog

MARCH 1, 2023

Call Centre Customer Service Statistics and Trends to Know The Role of Call Centre Customer Service Call centres cover various tasks, including customer care, assistance, troubleshooting, or simply forwarding calls. They serve as the front line of your company in providing excellent customer service.

Customer Service 52

Customer Service Self service Wait times Chatbots 52

Hodusoft

NOVEMBER 18, 2021

It allows customer support teams to provide their customers with personalized and meaningful support within an omnichannel customer journey. We are delighted to receive the 2021 Customer Contact Center Technology Award by TMC. HoduCC is designed to help businesses meet the needs of today’s modern customers.

Contact Center 52

Contact Center Technology Contact center software voip 52

JivoChat

MAY 13, 2021

billion by 2027, up from $365.5 E-commerce Statistics Show that Consumers Want Personalized and Prompt Customer Service. Although there’s no face-to-face interaction with a customer service agent online, consumers still expect good service. You should know that: Customers want a personalized experience.

Banking 52

Banking Chatbots Self service Advertising 52

JustCall

AUGUST 18, 2022

Given this rampant popularity, it should come as no surprise that the VoIP market is slated to grow at a CAGR of 15% and achieve a valuation greater than USD 95 billion for the forecast period 2021 to 2027. All in all, video conferencing makes a compelling case for digitalizing in-person meetings, and there is no looking back.

voip 52

voip Interactive Voice Response outsourcing Engineering 52