3CLogic

JANUARY 24, 2024

As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. in 2022 — dissatisfaction and frequent complaints from customers are rising.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. Digital banking. The global online banking market size is predicted to reach $20.5 billion by 2026 — a CAGR of 12.3% from 2020 to 2026. So COVID is continuing to move customers towards digital banking. They want self-serve options. Only 12% of U.S.

Banking 52

Banking Chatbots Self service Advertising 52

Hodusoft

APRIL 17, 2024

billion in 2026, at a compound annual growth rate (CAGR) of 7.9 Personalized Experience Customers expect personalized experiences from auto attendance. A study by Forrester found that 63 percent of customers want IVR systems to recognize their unique needs and provide personalized experiences. billion in 2020 to USD 6.7

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52